Refund Policy for Kozmacrylics

Kozmacrylics values customer satisfaction above all else. If you're not satisfied with the buy. We'll help you with an honest and simple return procedure. This is the background of the return policies to aid you in understanding the process.

 

You can easily refund for items returned within 30 days of sale. To get certified, return items in mint condition and in their original packaging. You cannot return personalized items unless you damage them or they are defective.

 

To make a refund request, please send us an email to kozmacrylics@gmail.com Providing your order number along with the reason for your request. Our team will then send you instructions for returning your item. Do not send any items to us before obtaining approval from our staff.

 

Processing Refunds

If we receive the item back, we will inspect it. We will check if it meets the requirements for a refund. If we accept the item, we will refund you. Your original payment method will be selected for the refund. Refunds generally may take around 5-10 working days to reflect in your account. This depends on how payment is done.

 

Shipping Charges

The cost of shipping is not refundable. Buyers must pay the return cost if they damage the item.

Non-Refundable Items

Certain items aren't acceptable for return. This includes:

Gift cards

Purchased items at a discount.

Customizable or personalized items, unless they are defective, damaged, or destroyed.

 

Damaged Products

If you find the item wasted or not as described, please send us pictures of it and the packaging. We'll fix the issue without delay. Either we will send you the item again, or refund you.

Contact Us

For any inquiries about our refund policy, or to request a refund, please call

Kozmacrylics

Email: kozmacrylics@gmail.com

Phone: (504) 258-4195

Thank you for selecting Kozmacrylics. We commit to providing satisfaction for every customer. We're looking at working together in the future.